Shipping & Returns

Shipping Policy

At Sagan Mart, we aim to deliver your orders quickly and reliably. All confirmed orders are processed and dispatched as soon as possible to ensure timely delivery.

We deliver products within 24 hours from the time of order placement, subject to serviceable location and order confirmation.

Delivery timelines may vary slightly due to unforeseen circumstances such as weather conditions or local restrictions, but we always strive to meet our commitment.

Example:
If you place an order at 10:00 AM on Monday, your order will be delivered by 10:00 AM on Tuesday.

Return & Exchange Policy

Customer satisfaction is important to us. Returns or exchanges are accepted only in cases where the product is damaged, defective, expired, or incorrect at the time of delivery.

To request a return or exchange, please contact our customer support team within 24 hours of delivery with your order ID and relevant details. Products must be unused and in their original packaging to be eligible.

Please note that pharmaceutical and OTC products are not eligible for return or exchange, unless received in a damaged or incorrect condition, in accordance with safety and regulatory guidelines.